The rise of Uber in 2009 has revolutionized the global taxi-hailing business. It allowed its customers to book a cab in a few clicks on their smartphones.
The ride-hailing industry has come a long way. Only in the span of 10 years, we witnessed its massive growth and more importantly rapid adoption by the customers.
The ride-hailing industry is in the hibernating phase due to the COVID-19 impact. Nothing much has happened in the recent past except the adverse economic impact of COVID-19 on the ride-hailing industry.