In the initial phases of business, managing operations manually might not look like a lot to pay attention to, but as it grows and as the demand increases, it can become a headache.
Some of the common challenges, such as poor fleet management, customer safety due to the lack of tracking systems, etc. It can hamper customers' trust in your business.
Such challenges can be tackled effectively with a taxi dispatch system. As it helps businesses to streamline and automate the process of assigning, managing, and tracking taxi rides.
Businesses sometimes lag even if they have software, as their software might not be updated over time. It is crucial that, with time, software introduces features that make operations easy for them.
Yelowsoft is a software that focuses solely on improving the operations of businesses. Businesses have transformed the way they used to operate, with existing features such as,
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automated booking and scheduling
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real-time tracking
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driver performance monitoring
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reporting and analytics
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fleet management
Even after already having a number of standout features, Yelowsoft’s taxi dispatch software continuously innovates to stay ahead of the curve.
Based on customer feedback and catering to customers’ unique requirements, it keeps on building new features and improving the existing ones to help them improve their operations and dominate the taxi industry.
In this blog, we will explore the emerging features of Yelowsoft’s taxi dispatch system in 2025 to understand how it benefits both businesses and customers.
So, let’s get started.
Here are the emerging features of Yelowsoft to look out for in 2025
Yelowsoft's taxi dispatch system not only helps businesses streamline their operations but also has features specially created to help the customers and the drivers as well.
Take a glimpse at how the features of our taxi dispatch platform can boost operational efficiency and allow your business to scale.
Calendar feature
Managing the drivers' schedules is a challenge for businesses. But with our calendar feature, keeping track of drivers’ schedules has become easier than ever. Dispatchers can now:
Plan drivers' workdays better
See available time slots
Set working hours
Schedule rides in advance
Monitor drivers’ idle time
Example:
Imagine a dispatcher needs to assign morning airport pickups. With the calendar, they check which drivers prefer early shifts, see who's already booked, and assign rides accordingly. They notice that a driver has idle hours in the afternoon, so they schedule local ride requests during that time. This keeps the driver productive and helps in earning more without getting exhausted.
Razorpay withdrawal
Getting paid on time is crucial for drivers. The Razorpay withdrawal feature allows drivers to transfer their earnings instantly, no more waiting for weekly or monthly payments.
Example:
A driver finishes five rides in a day but runs low on fuel. Instead of waiting for a payout, he uses Razorpay to instantly withdraw a portion of his earnings, refuels his car, and keeps working without disruption. This kind of financial flexibility makes him more confident about staying in the business long-term.
Improved driver tracking
Accurate driver tracking is essential for a stress-free experience. Our updated tracking system now provides more precise, real-time updates on driver location and estimated arrival.
Example:
A passenger books a cab for her evening commute. The system tells the passenger that the driver is 7 minutes away. When the driver gets stuck in traffic, the passenger immediately receives a notification with an updated ETA. This way, the passenger no longer feels anxious or left in the dark, improving the trust in the service.
Profit & loss summary
Tracking earnings and expenses is difficult without a proper system. With Yelowsoft’s profit & loss feature, admins can access detailed financial reports.
These reports show monthly and yearly earnings and expenses, factoring in commissions, cancellations, taxes, incentives, and more.
Example:
The owner of a mid-sized taxi company reviews the profit & loss summary for the quarter. They notice that passenger cancellations have led to increased losses in one zone. Based on this insight, they implement stricter cancellation policies and start offering discounts for advance bookings, improving profits over time.
Driver earning points
Loyalty programs can motivate drivers to perform better. The driver earning points feature rewards drivers based on:
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Completing more rides
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Maintaining high ratings
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Driving during peak hours
These points can be redeemed for cash bonuses or vehicle maintenance discounts.
Example:
Imagine a few of your drivers have consistently driven during peak office hours and maintained a 4.9 rating. Over time, they accumulate enough points to get a discount on their next car service. This motivates them to continue offering top-notch service and stay active during high-demand periods.
Driver confirmation with assigned rides
Sometimes drivers forget to confirm assigned rides, leading to delays. This feature ensures drivers must accept or reject a trip before it starts. If they don’t, the ride is reassigned automatically.
Example:
A corporate passenger books a cab for a 9 AM meeting. The assigned driver fails to confirm the ride. Within minutes, the system automatically reallocates the trip to another nearby driver who accepts it right away. The passenger is picked up on time, and the dispatcher doesn’t have to intervene manually.
Hybrid payment
Customers want flexible payment options. The hybrid payment feature allows passengers to make partial payments upfront via the wallet and pay the rest after the ride.
Example:
A passenger books a ride, but the wallet balance is $8 and the estimated fare is $15. Instead of recharging immediately, the passenger pays $8 upfront and settles the remaining $7 in cash at the end of the trip. No delays, no frustration.
Read More: How to boost customer experience with taxi dispatch software
Return journey
Booking a taxi for a return trip can be inconvenient. The return journey feature allows customers to book a ride back to their initial location in advance.
Example:
A business traveler heading to a meeting can schedule a return ride, ensuring they don’t have to book a new ride after the meeting. This saves time and ensures availability.
Real-time ETA notifications
This feature sends live Estimated Time of Arrival (ETA) updates to passengers, drivers and dispatchers as the trip progresses. It keeps everyone in the loop.
No more guessing when the taxi will arrive: passengers can track the driver’s progress in real time, the driver can know where exactly the passenger is, and dispatchers don’t have to handle constant “Where’s my ride?” calls.
Example:
Let’s say a passenger named Sarah books a ride to the airport. She instantly receives an ETA and gets real-time updates as the driver approaches. If the driver is delayed due to traffic, Sarah sees the updated ETA on her app, keeping her informed and stress-free.
Driver calendar & wake-up automation
A built-in calendar that lets drivers schedule their shifts, paired with an automatic wake-up alert system that reminds or wakes them up before their shift starts. Helps drivers stick to their schedule, especially for early morning or late-night shifts, reducing no-shows and delays.
It also helps dispatchers plan better because they know which drivers are active and available ahead of time.
Example:
Imagine the driver has an early morning airport run scheduled at 5:30 AM. The system not only shows this in the driver calendar but also sends the driver a wake-up reminder at 5:00 AM. This way, the driver gets the much-needed assistance to get up on time and starts his shift without delay. This also enhances customers’ trust in your services, as they are not left stranded at awkward time periods.
Passenger notifications
Automatic alerts are sent to passengers throughout their journey, such as driver assigned, taxi arriving, trip started, and trip completed. These notifications improve communication, reduce uncertainty, and enhance the passenger experience. It’s like getting updates every step of the way, without needing to ask.
Example:
When a passenger named John books a ride, he immediately gets a message: “Your driver Alex is on the way.” A few minutes later: “Alex is arriving in 2 minutes.” After the trip: “Thank you for riding with us! Hope to see you again.” These small updates create a smooth and reassuring ride experience.
Passenger ID verification feature
Before taking a ride, the system verifies the passenger ’s identity using phone number authentication, ID upload, or selfie verification, depending on the company’s policy. It enhances safety and accountability. Drivers feel more secure knowing the person they’re picking up has been verified. It also helps reduce fraudulent bookings or misuse of the platform.
Example:
Let’s say a few passengers sign up. Before they can book a ride, the app asks them to verify their identity using their government-issued ID and a quick selfie. Once verified, they can book rides normally. This gives peace of mind to the drivers, knowing the passengers are genuine and trackable if needed. This reduces the chances of any security lapse.
Conclusion
Yelowsoft's taxi dispatch system‘s latest features bring efficiency, convenience, and better earnings for drivers while improving the experience for customers.
These updates solve real-world problems with smart solutions. Drivers get better control over their schedules and earnings.
Customers get smoother, more reliable rides. Yelowsoft’s innovative emerging features benefit everyone. With its assistance, taxi dispatch and ride-hailing businesses can provide faster, fairer, and more user-friendly service to customers.
