Hwindi is a Zimbabwe-based super app designed to simplify daily life. From booking a taxi to ordering food and groceries, it brings multiple services into one seamless platform.
But there was a problem.
Before adopting a modern system, Hwindi was running everything manually. Trips were delayed, rides were lost, and customer satisfaction suffered.
Competing against global giants like Bolt and Rydr made the challenge even harder.
Hwindi’s mission was ambitious: build the most trusted super app for ride hailing and local services in Zimbabwe.
To achieve that, they needed reliable, scalable taxi dispatch software in Zimbabwe and a partner who could deliver fast.
The Challenges Hwindi Faced
Operating a ride-hailing service in a growing market looks exciting. The reality was very different. Here’s what held Hwindi back:
- Manual Operations Slowed Everything Down: Every ride had to be assigned by hand. Dispatchers struggled to keep up, and customers were left waiting. Hwindi needed an on-demand ride hailing solution to eliminate these delays.
- Losing Riders to Bolt and Rydr: Without automation and advanced features, Hwindi was losing valuable customers to established competitors. Competing with Bolt and Rydr became almost impossible.
- No Centralized Visibility: There was no scalable taxi management system. The team couldn’t track trips in real time, monitor driver performance, or optimize vehicle usage.
- Weak Brand Presence: Without a white-label ride hailing app, Hwindi couldn’t create the branded experience their market demanded. Customers saw them as “just another operator” instead of a trusted super app.
These pain points made scaling nearly impossible without a tech-driven solution.
Why Hwindi Chose Yelowsoft
Hwindi wasn’t just looking for another software provider.
They needed a partner who could help them compete with global giants like Bolt and Rydr, while building a local brand identity that customers could trust.
Here’s what mattered most to them:
- A cloud-based ride hailing platform that could handle high demand and scale effortlessly as they expanded into food and grocery delivery.
- An automated taxi booking system to eliminate manual ride allocation and reduce costly errors.
- WhatsApp integration so customers could book rides instantly on the app they already used every day.
- White-label ride hailing apps for riders and drivers, giving Hwindi a professional, branded presence in the market.
Most importantly, they wanted a future-ready solution that could be deployed fast — and Yelowsoft delivered exactly that.
What Yelowsoft Delivered
Yelowsoft crafted a fully customized ride hailing software in Africa for Hwindi that blended automation, branding, and customer convenience into a single powerful system.
Every solution was designed not just to solve today’s challenges, but to set up Hwindi for long-term growth as Zimbabwe’s leading super app.
Here’s how we made it happen:
1. Centralized Dashboard for Real-Time Control
We implemented an advanced admin dashboard that gives Hwindi a complete bird’s-eye view of operations.
Every trip, driver, and vehicle can be tracked live in one place. The team can step into any trip when needed, monitor performance, and resolve issues instantly.
Result: No blind spots, no confusion. Just total clarity and control over the entire fleet at all times.
2. WhatsApp Bot Integration for Easy Bookings
Knowing that WhatsApp is the most widely used app in Zimbabwe, we integrated a booking bot directly into the platform.
Riders can now book trips instantly through WhatsApp, without downloading another app or making a call. This created a frictionless booking journey that feels natural to customers.
Result: Greater accessibility, higher booking volumes, and stronger customer loyalty.
3. AI-Powered Automated Dispatch
We replaced manual allocation with a smart AI-powered dispatch engine.
The system automatically matches riders with the nearest available driver, taking into account location, availability, and vehicle type.
This reduced waiting times and eliminated dispatcher errors while ensuring drivers stayed active and productive.
Result: Faster response times, higher ride completion rates, and a 35% jump in operational efficiency.
4. White-Label Rider & Driver Apps
To help Hwindi stand out, we delivered fully branded rider and driver apps, along with a custom admin panel.
Every design element reflected Hwindi’s brand identity, giving customers and drivers a professional and trustworthy experience.
Combined with smooth functionality, the apps reinforced Hwindi’s transformation into a super app.
Result: A consistent and polished brand presence across every touchpoint that is strengthening trust and customer retention.
Real Results That Transformed the Business
The transformation was fast and measurable. Here is what Hwindi achieved with Yelowsoft:
- 35% Increase in Real-Time Bookings in just the first few months through WhatsApp integration and automated dispatch.
- 85% Reduction in Manual Errors thanks to centralized dashboards and streamlined processes.
- 2X User Base Growth as branded apps and a seamless booking experience attracted and retained more riders.
- Evolution into a Multi-Service Super App by integrating food and grocery ordering alongside taxis.
- Competitive Edge Restored as Hwindi started winning back riders from Bolt and Rydr with a more localized, customer-first experience.
How Hwindi Achieved These Results
- They implemented Yelowsoft’s cloud-based ride hailing platform tailored for local needs.
- Worked closely with our team to integrate WhatsApp booking and branded rider/driver apps.
- Launched within weeks, not months, giving them a first-mover advantage in their market.
- Expanded their offering into food and grocery delivery, creating a super app ecosystem.
- Most importantly, they replaced outdated manual processes with automation, unlocking faster growth and higher efficiency.
Do You Want the Same Success for Your Ride-Hailing Business?
If you are tired of juggling manual bookings, messy spreadsheets, and losing riders to competitors, you are not alone. Growth should not feel like chaos. And with Yelowsoft, it doesn’t.
We help ride-hailing businesses like yours scale smarter and faster with a technology stack built for simplicity, automation, and performance.
Here is what you get:
- White-label ride hailing apps for riders and drivers with your branding.
- AI-powered dispatch system for instant and accurate ride allocation.
- WhatsApp booking integration to make rides more accessible and convenient.
- Scalable ride hailing software in Africa that grows with your business needs.
Let’s Talk. Request a Free Custom Demo Today.
