The Challenges Tugu Faced
Towing is a critical service. When someone is stuck on the road, speed matters.
But before working with Yelowsoft, Tugu had no reliable way to assign drivers automatically or handle high volumes of incoming requests.
Let’s break down what was going wrong.
1. No Way to Book a Tow Instantly
Tugu wanted users to be able to book point to point towing rides just like they would book a cab.
But their earlier system didn’t allow real time bookings. Everything was manual. If someone broke down, they had to call, explain their location, and wait for a dispatcher to assign a vehicle.
This created delays. In roadside emergencies, that delay was a serious problem.
2. No Automation for Driver Assignment
The operations team had to assign drivers manually for each towing request. There was no algorithm working in the background. As demand increased, this process started to fall apart.
Riders were waiting. Drivers were confused. The business couldn’t grow with this much friction.
3. Scaling Was Not Possible
Even with a great idea, Tugu couldn’t serve more people. Their software couldn’t handle traffic surges, last minute requests, or weekend spikes. What they needed was not just dispatch software — but a cloud based taxi dispatch platform that worked for towing ride requests too.
Why Tugu Chose Yelowsoft
Tugu did their research. They looked at off the shelf software. But nothing matched their use case. They needed:
- AI based dispatch software that could assign the right towing driver in seconds
- A cloud hosted platform with 99% uptime
- Real time updates for drivers, customers, and dispatchers
That’s where Yelowsoft stepped in.
We understood that this wasn’t a typical taxi app. This was a mission critical towing business. So we built something custom. Something fast. Something powerful.
What Yelowsoft Delivered
We designed a fully automated and fully scalable point to point ride dispatch system just for Tugu.
It helped them respond to emergencies fast and assign drivers instantly — no delays, no manual work.
Let’s walk through what we did.
1. Instant Tow Booking System with Smart Matching
We created a booking system that lets any user in the UK request a tow ride from their location. The system instantly locates the nearest available driver and shows estimated arrival.
No calls. No confusion. Just tap, confirm, and help is on the way.
2. AI Based Auto Dispatch Built for Towing
Our AI powered ride dispatch engine analyzed driver availability, proximity, traffic conditions, and load type. And then assigned the best driver automatically.
This reduced wait times and helped Tugu handle more trips with fewer delays.
3. Cloud Based Hosting for Real Time Performance
We hosted Tugu’s platform on high availability cloud servers. That meant zero downtime, even during peak traffic.
Admins, customers, and drivers all stayed connected with real time updates and smooth syncing.
Real Results That Transformed the Business
It didn’t take long for the impact to show.
- Tugu handled 30% more ride requests in the first few months
- Customer satisfaction jumped by 40 percent due to faster pickup and better visibility
- The platform scaled across the UK with no technical bottlenecks
- Drivers were happier too, thanks to fair dispatching and fewer manual delays
How Tugu Achieved These Results
- They used Yelowsoft’s ready to deploy towing dispatch platform
- They partnered with our tech team to fine tune features to their needs
- Their launch campaign built strong early traction
- They chose automation over complexity — and it paid off
Do You Want the Same Results for Your Towing or Roadside Assistance Business?
If your operations are stuck in manual processes, delayed dispatching, or software that just can’t keep up — you don’t have to fix it all alone.
Yelowsoft helps towing companies, roadside assistance providers, and point to point ride dispatch businesses like yours grow faster with less stress.
We offer:
- White label apps for drivers and customers
- Instant tow request and smart dispatch features
- Cloud based ride dispatch software for towing services
- AI based driver assignment for faster pickups
- Real time trip tracking and ETA updates
- Scalable setup for nationwide operations
Let’s Talk. Request a Free Custom Demo Today
