About Wasili
Wasili is a Kenya-based ride hailing company focused on dependable, everyday transport. It serves city riders with a branded experience and plans to expand into Burundi.
But there was a problem.
Before moving to a modern platform, operations ran on legacy software. Trips stalled, assignments failed, and teams lacked real time visibility.
Competing in a market shaped by global players raised the stakes.
Wasili’s goal was clear: build a trusted, scalable service with stable apps, live oversight, and efficient costs across Kenya and beyond.
To reach that goal, the team needed reliable, scalable taxi dispatch software in Kenya, a clean migration from the old system, an Admin app for live trip actions, and a partner who could move fast.
The Challenges Wasili Faced
Running a ride hailing service at national scale looks promising. The day to day reality was different. Here is what held Wasili back:
Manual Operations and Glitches
Legacy software caused failed assignments and frequent errors. Dispatchers spent time fixing issues instead of moving trips. Wasili needed an on demand ride hailing solution to restore speed and reliability.
Legacy Stack Blocked Growth
The old system could not support a clean rollout across Kenya or prepare for Burundi. Feature gaps and unstable releases made expansion risky.
No Real Time Visibility
There was no scalable taxi management system. The team could not see live driver status, trip progress, or route issues. Decisions were delayed and service quality suffered.
High Maps Billing
Uncontrolled calls to maps services drove costs up. Without usage controls and caching, monthly Google billing kept rising.
Limited Admin Control
Operators lacked a simple way to take action on live trips. Reassign, adjust fare, cancel with reason, or resolve exceptions all required manual workarounds.
Weak Brand Presence
Without a white label rider and driver app, Wasili could not deliver a consistent branded experience across cities. Riders saw an operator, not a reliable service.
These pain points made it hard to scale without a modern, tech driven solution.
Why Hwindi Chose Yelowsoft
Wasili was not looking for a quick fix. They needed a partner to replace a fragile legacy stack, build a strong brand presence, prepare for Burundi, and control operating costs.
What mattered most to them:
- A cloud ride hailing platform that stays stable at peak demand and scales across Kenyan cities, with Burundi readiness built in.
- A clean migration path from the old system, with data checks and a timed cutover to keep service running.
- An Admin application for real time trip actions such as assign, reassign, cancel with reason, fare adjustments, and SOS handling.
- Live visibility for operators, including driver status, trip progress, and simple reports for daily decisions.
- White label rider and driver apps to deliver a consistent, branded experience.
- Maps cost controls to reduce unnecessary calls and lower monthly Google billing.
Most important, they wanted a future ready solution delivered on a firm timeline. Yelowsoft met those needs and provided room to grow.
What Yelowsoft Delivered
Yelowsoft built a modern ride hailing platform for Wasili that combined stability, branding, live oversight, and cost control in one system.
Every component was designed to fix today’s gaps and prepare Wasili for growth across Kenya with a clear path to Burundi.
Centralized Dashboard for Real-Time Control
We implemented an admin dashboard that gives Wasili a complete bird’s-eye view of operations.
Every trip, driver, and vehicle is visible in one place. Operators can step into any trip, reassign, cancel with reason, adjust fares within rules, and resolve issues quickly.
Result: Clear visibility, faster exception handling, and fewer manual corrections.
Clean Migration from the Legacy System
We audited data, ran a dry run, and executed a timed cutover for riders, drivers, vehicles, fares, and open trips.
Post-go-live checks ensured accuracy without disrupting service.
Result: Continuity on day one, intact records, and a smooth switch from the old stack.
Stabilized Dispatch and Platform Reliability
We set up a cloud environment with autoscaling, health checks, and queue-based assignment to handle peak demand.
Crash analytics guided steady app improvements for riders and drivers.
Result: Higher assignment success, shorter pickup times, and stable daily operations.
White-Label Rider and Driver Apps
We launched branded iOS and Android apps with local language, currency, and service classes.
Configuration flags allow quick updates for zones and fares as the service expands.
Result: A consistent, trustworthy brand experience that supports rollout beyond Kenya.
Maps Usage Optimization to Lower Billing
We reduced unnecessary calls with caching and lighter endpoints before driver acceptance.
Monthly reviews and threshold alerts keep spending under control.
Result: Lower Google Maps costs with no impact on booking quality.
Real Results That Transformed the Business
The change was fast and measurable. Here is what Wasili achieved with Yelowsoft:
- 30% Reduction in Google Maps billing through caching, lighter endpoints before acceptance, and monthly usage reviews.
- 40% Faster driver assignment after stabilizing dispatch with autoscaling, health checks, and queue-backed allocation.
- 55% Drop in manual trip corrections as the admin dashboard enabled real time actions with clear audit trails.
- Stable Peak Operations with live visibility of drivers and trips, fewer failures, and steady daily performance.
- Burundi Expansion Ready as white label rider and driver apps, local settings, and configurable fares prepared the platform for new cities.
How Wasili Achieved These Results
- They adopted Yelowsoft’s cloud ride hailing platform tuned for Kenya and prepared for Burundi.
- Worked with our team to complete a clean migration from the legacy system using a dry run and a timed cutover.
- Enabled a real time admin console to assign, reassign, adjust fares, and resolve exceptions with a clear audit trail.
- Launched white label rider and driver apps with local language, currency, zones, and fares.
- Most importantly, they optimized maps usage and automated dispatch, replacing fragile manual steps with faster, more stable operations.
Do You Want the Same Success for Your Ride-Hailing Business?
If you are tired of fragile legacy tools, manual fixes, and rising operating costs, you are not alone. Growth should not feel chaotic. With Yelowsoft, it does not.
We help operators like Wasili scale with a stack built for clarity, automation, and steady performance.
Here is what you get:
- White label rider and driver apps with your brand for Kenya and beyond
- Smart dispatch on a stable cloud platform that handles peak demand
- Centralized dashboard for real time trip actions and full fleet visibility
- Clean migration from your old system with a timed cutover and data checks
- Maps usage controls to lower Google billing without hurting service quality
- A platform ready for multi city rollout and Burundi level expansion
Let’s Talk. Request a Free Custom Demo Today
