About AC Checker Cab
AC Checker Cab operates as a local taxi dispatch service in Washington, USA, helping customers book rides quickly and drivers complete trips smoothly.
Since many bookings still come through inbound calls, the team needed a taxi dispatch system that could confirm rides faster and reduce delays caused by manual call handling.
As operations grew, new pressure points started showing up in day-to-day work.
First, managing inbound calls for booking confirmations and cancellations became harder during busy hours. That created a clear need for AI calling for taxi booking, so customers could confirm or cancel trips without waiting for manual support.
Second, the existing trip flow was too rigid. Riders often needed to add a stop after the trip had started, but the current setup did not support the stop while on trip feature, which affected both customer convenience and driver clarity.
So, the goal was to improve booking control and trip handling without changing how customers and drivers already used the apps.
AC Checker Cab needed an AI taxi dispatch software upgrade that could automate call-based actions, support live trip stop updates during active rides, and keep both apps connected through real-time stop sync.
This ensured drivers received accurate updates, navigation stayed clear, and trip transparency remained consistent across the platform.
That requirement led them to Yelowsoft.
The Challenges AC Checker Cab Faced
Running a local taxi business is not only about getting bookings. It is about responding fast, confirming trips clearly, and keeping drivers updated without confusion.
As AC Checker Cab scaled daily demand in Washington, a few operational gaps started showing up inside their taxi dispatch system.
High Manual Load on Booking Confirmations and Cancellations
First, a large share of booking activity was still happening through inbound calls. Customers often called to confirm a ride, ask for updates, or cancel a booking.
So, dispatchers had to handle repeat call requests manually, which increased pressure during busy hours. Over time, this created delays and made it harder to keep the taxi dispatch software workflow stable.
Missed Booking Control During Peak Times
Second, when multiple calls came in back-to-back, the team faced gaps in response time. A slow confirmation or missed call often meant a lost booking or a frustrated customer.
This is exactly where AI calling for taxi booking became a critical requirement, so that bookings and cancellations could be handled instantly without dispatcher dependency.
Trip Flow Was Too Rigid for Real-World Taxi Rides
Moving on, their existing trip workflow did not support real trip behavior. Many customers needed to add a quick stop during an ongoing trip, but the system did not allow those changes easily.
Without the stop while on trip feature, drivers had to rely on verbal instructions, which reduced clarity and made trip handling less smooth.
No Real-Time Stop Sync Across Both Apps
Furthermore, it was not enough to only add a stop. It had to reflect properly across the customer and driver side.
AC Checker Cab needed live trip stop updates that would instantly appear in both applications, so drivers could follow the updated route and customers could stay confident about what was happening. This required clean real-time stop sync without breaking existing workflows.
Together, these issues made it clear that AC Checker Cab needed a stronger, more automated AI taxi dispatch software setup that could improve call handling, trip flexibility, and overall booking control.
Why AC Checker Cab Chose Yelowsoft
AC Checker Cab was not looking for a cosmetic upgrade. They needed a reliable platform that could strengthen their taxi dispatch system without forcing customers or drivers to change how they already worked.
So, their selection was based on a few clear priorities:
- AI calling automation for inbound booking confirmations and cancellations, so the dispatch team could reduce manual call handling and improve response time
- A stable taxi dispatch software workflow that would keep bookings organized even during peak-hour pressure
- The ability to support the stop while on trip feature, so customers could add intermediate stops during an active ride
- Live trip stop updates with accurate reflection inside both rider and driver apps
- Real-time tracking and trip monitoring, so operations could stay visible without constant manual follow-up
- Seamless integration across their existing customer (rider) app and driver app, so updates could be deployed smoothly without disrupting day-to-day usage
Moreover, they wanted a solution that was not only functional but also dependable at scale, especially for a business that depends on fast response and clean trip control.
Yelowsoft matched these needs by delivering an AI taxi dispatch software upgrade that improved booking flow, supported real-time trip changes, and strengthened operational reliability without breaking existing workflows.
What Yelowsoft Delivered
Yelowsoft implemented a focused upgrade that improved booking control, reduced manual dependency, and added real-world trip flexibility for AC Checker Cab.
The delivery was planned carefully, so that both the taxi dispatch system and the existing applications stayed stable.
AI Calling Module for Bookings and Cancellations
First, Yelowsoft integrated AI calling functionality that allowed customers to call a specified number to confirm or cancel rides.
This improved response time and reduced dependence on manual dispatcher handling. It also created a smoother booking experience, especially during high-volume periods.
Result:
Faster confirmations and cancellations with lower manual call workload.
Stop While on Trip Feature with Live Trip Stop Updates
Next, Yelowsoft developed and deployed the stop while on trip feature, allowing customers to add intermediate stops during an active trip.
This solved a major gap in trip flexibility and improved the overall ride experience for real-world travel needs.
Result:
Improved trip handling and better customer convenience during ongoing rides.
Real-Time Stop Sync Between Customer and Driver Apps
Furthermore, both the customer and driver applications were updated to reflect stop changes instantly.
Through real-time stop sync, the driver could view the added stop without confusion, and the customer could see the updated trip flow clearly. This improved trust, trip transparency, and day-to-day coordination.
Result:
Accurate navigation updates, better trip transparency, and cleaner ride control.
Trip Flow Stability and Platform Reliability Improvements
Moving on, the entire trip workflow was aligned to ensure these features worked smoothly without breaking the existing operational flow. That included stable fare adjustments, route clarity, and consistent trip status behavior in real time.
Result:
Stronger operational reliability and a more stable taxi dispatch workflow.
Real Results That Improved Daily Operations
The impact of the upgrade was visible across both customer experience and driver operations.
- 75% reduction in manual call handling workload through Yelowsoft AI calling
- 80% improvement in booking confirmation speed, so customers received faster responses without dispatcher delays
- 45% improvement in trip control and driver coordination with live trip stop updates and real-time stop sync
- Better trip transparency since added stops reflected clearly across both apps
- Higher customer confidence due to smoother booking flow and flexible trip handling
- Improved driver efficiency since navigation and updates stayed accurate during active trips
So, instead of managing calls and trip exceptions manually, AC Checker Cab could run daily operations with more control and less stress.
How AC Checker Cab Achieved These Results
- Implemented AI calling for taxi booking to automate confirmations and cancellations
- Upgraded the taxi dispatch system to reduce manual coordination and improve booking control
- Deployed the stop while on trip feature to support real-world taxi travel needs
- Enabled live trip stop updates across ongoing trips without disrupting workflow
- Ensured full real-time stop sync between rider and driver applications
- Stabilized trip flow behavior to improve reliability, transparency, and driver clarity
Looking to Build the Same Success for Your Taxi Business
If your team still depends heavily on calls for confirmations and cancellations, or if customers often request stop changes during an active ride, manual processes will eventually slow growth.
Yelowsoft helps taxi operators build a more reliable and automated AI taxi dispatch software setup, so bookings move faster and trips stay under control.
With Yelowsoft, you get:
- AI calling automation for booking confirmations and cancellations
- Stop while on trip feature with live trip stop updates
- Real-time stop sync across rider and driver applications
- Real-time tracking for better operational visibility
- A stable taxi dispatch system built to improve booking control and customer trust
Let’s Talk. Request a Free Custom Demo Today.
