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6 Great Features Your Cloud-based Taxi Software Must-have

6 Great Features Your Cloud-based Taxi Software Must-have

Updated on July 21, 2025
7 min read

Technology evolution has been the talk of the town for the past decade for the taxi industry.

And why shouldn’t it be? Technology like “cloud-based taxi software” has changed the way taxi businesses operate.

Customers no longer have to hail rides from the street; they can sit in the comfort of their home, continue whatever they are doing, and still book the ride of their choice. That too, with just a few taps.

No hassle, just pure comfort.

But, as we said, tech continuously is evolving. So, as a taxi business owner, you need to find ways to keep up.

Your software will have features like real-time trip tracking, driver and vehicle management, detailed reports and analytics, etc.

No doubt, these features are the core of the cloud-based taxi software. But, there are many other features that are crucial too, must-have if you ask our opinion on it.

In this blog, we will shed light on such features that are less mentioned or looked after, but have the power to leave a big impact on taxi businesses and their operations.

Let’s dive straight into it.

Must-have feature One: Automated dispatching

automated-dispatching-feature

When a customer books a ride, the system finds the best driver and sends them the request. No one has to do it manually. That’s auto-dispatch.

It works on its own, based on rules you set. No need for a human to decide who gets the ride. The AI-based taxi software does it instantly. It saves a lot of time.

The faster the ride is assigned, the happier your customers will be. And drivers don’t have to wait or fight over trips. The system handles it fairly.

While manual dispatching took time and effort and still slowed things down, automated dispatching makes everything run smoothly.

You get more rides completed, drivers stay active, and passengers wait less.

Must-have feature Two: Web booking

web-booking-feature

Even though mobile apps are popular, many people still prefer booking a taxi through a company’s website.

The issue? Most taxi providers don’t have a proper web booking module, even if they have a website.

Why? Because web bookings often create extra work. Operators have to manually enter the booking into the taxi dispatch software. And if key details like pickup location are missing, they have to call the customer to confirm. It’s slow and clunky.

Compare that with app-based bookings, which flow straight into the software and get dispatched in seconds. While one web booking is processed, ten app rides can already be on the road.

But this process can be made much smoother.

By connecting your web booking module with Yelowsoft’s AI-based taxi software, bookings made on your website show up instantly in your dispatcher’s dashboard. No manual entry. No delays.

Dispatchers can treat web requests just like app bookings, assigning a nearby driver and moving on.

That means fewer missed rides, less waiting, and a better experience for both your customers and your team.

Must-have feature Three: Ride broadcasting

ride-broadcasting-feature

When a new ride request comes in, the system doesn’t send it to just one driver. Instead, it shows the request to a group of nearby drivers at the same time.

This is “driver broadcasting”.

Each driver who sees the request gets a chance to accept it. The one who accepts first gets the ride. It saves time for both the driver and the passenger.

Now think about what happens without this feature. If the request goes to one driver who ignores or rejects it, the system has to try again. That takes time. And the passenger waits, getting more frustrated with every second.

Driver broadcasting avoids this mess.

It’s fair, too. Not just one driver gets the advantage. All nearby drivers get a chance, making it balanced.

Also, for businesses, this is a must, especially during peak hours. When rides are pouring in, you can’t afford delays. Broadcasting helps speed things up and spread trips evenly.

It’s simple. More drivers see the request. One picks it quickly. Everyone wins.

Must-have feature Four: Zone management and pricing

zone-management-and-pricing

With this feature, you can create zones within your service area and assign special fares to each one.

For example, if your taxi service operates in different regions of a city and you want different fares for each, you can create a zone for every region and set a unique fare.

Zones can be created for key locations like airports, railway stations, or tourist spots. They can be permanent or temporary, depending on your needs.

This feature helps taxi operators both operationally and from a marketing point of view.

You can set fixed fares for travel between zones and promote them publicly to attract more riders.

You can also increase fares for high-demand zones like airports or major stations to boost earnings.

Taxi operators can even collaborate with places like shopping malls. Create a zone around the mall, and offer deals, coupons, or vouchers to riders who choose it as their destination in the app.

It’s a smart way to boost visibility and revenue at the same time.

Must-have feature Five: Heatmap demand predictions

heatmap-demand-predictions

It’s a smart map that shows where ride demand is high or about to go high. It highlights busy spots in your city using different colors.

For example, red can be used for very busy areas and green for quiet ones. Think of it like a weather map, but for taxi rides.

Why is this helpful? It helps drivers go where people need rides the most. Instead of waiting around or guessing, drivers can move to the red zones on the map and get more ride requests.

This means less waiting time for drivers and faster pickups for customers. Heatmaps also keep your fleet active and spread out in the right places.

Less fuel wasted, more customers served, high-demand zone managed with better efficiency, and more revenue.

For any taxi business that wants to grow smarter, this feature is a must.

Must-have feature Six: Dynamic pricing

dynamic-pricing-feature

Dynamic pricing means the fare changes based on demand. It’s like when a concert is popular, tickets cost more.

When demand is high, raising prices encourages more drivers to get on the road. This means more rides can be served.

When demand is low, lower prices attract more passengers, so drivers don’t stay idle.

Without dynamic pricing, you might have too few drivers when many passengers want rides, causing long waits. Or, prices stay high when demand is low, pushing customers away.

Dynamic pricing keeps things balanced.

With dynamic pricing taxi software, you can help your drivers earn more during busy times and keep customers happy with fair prices.

Conclusion

Smart features make a taxi business smart.

Auto-dispatch saves time and effort. Web booking brings in more customers. Driver broadcasting speeds up dispatching. Zone pricing boosts control over fares. Heatmaps guide drivers to the right spots. Dynamic pricing helps build transparency.

Together, these features improve your operations, help you grow faster, and attract more customers.

Yelowsoft is a powerful, cloud-based taxi software built to simplify and automate your entire taxi business. It offers all these must-have features and many more to help you scale with ease.

Want to see how Yelowsoft works? Explore everything it has to offer.

author-profile

Abrez Shaikh

Abrez Shaikh is the SaaS Development Lead at Yelowsoft, where he builds scalable, feature-rich ride management software. With 7+ years of experience in backend systems, APIs, and custom platform builds, he writes about taxi tech stacks, software customization, and real-time dispatch technologies. He works closely with clients to deliver tailored mobility solutions. Follow him on LinkedIn.

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