Taxi Dispatch ,

How taxi owners can change their mind-set while changing the taxi dispatch system?

How taxi owners can change their mind-set while changing the taxi dispatch system?

Updated on July 15, 2022
5 min read

Change is the only constant; we have heard this for the umpteenth time in our lives. It’s one of the cliché’s which is still true and will remain true until there is time. Even after knowing this we often fail to cope with a change in our lives.


The same concept can also be applied in business and especially in the taxi dispatch business. We have often seen how taxi owners are reluctant to switch to a different dispatch system. Most of the taxi business owners are highly sceptical when it comes to switching to different taxi dispatch software.

After talking to several taxi business owners we have come to know about the anxieties, fears, and other factors that cause the hesitation. In this article, we’ll try to highlight those points.

So, let’s begin.

Don’t expect like for like while switching to a taxi dispatch system

One of the biggest challenges while switching to a taxi dispatch system is that the clients expect it to be a like for like replacement. This kind of expectation from clients is totally wrong. It’s because you cannot use an advanced software or system in the same manner that you used in your old system.

For example, if a client asks do your system records X details? And your answer is no. Now in this scenario, the client might feel that the software is inferior it lacks that particular feature. But in reality the dispatch system is so advanced that it doesn’t need to record the X details. Its processes are so well streamlined that it can work efficiently without recording it.

Don’t be stubborn about your working methods

Switching to a new taxi dispatch system will raise a set of questions as to how you operate your taxi business. For example, you can think about changing your email provider or account invoicing. While doing this you’ll realize that you were managing your taxi business in a certain manner. And it wasn’t because the client wanted it to be that way but because their dispatch solution could only do it in that way.

Changing your taxi dispatch system or any other taxi tech product will always focus on those areas of your business that were operated in a certain manner due to your previous taxi dispatch system instead of your specific needs. This is the reason why you shouldn’t be adamant about continuing your old ways of operations.

Be open-minded to embrace new methods

There might be a case where you’ve identified a certain cost or job which is getting affected purely due to lack of functionality in your existing dispatch solution. For example, let’s consider you require a dispatch system that can set your fixed rate tariffs and dispatch zones. Switching to a new dispatch system can do all the mentioned functions. However, you might be ready to embrace the methodologies that come with it.

Let’s take a normal example out of the context of taxi business to understand it well. Just imagine there’s a wood chopping company that chops wood by using the traditional axes. The staff that they have employed are also quite skilled and efficient at swinging axes. However, the owner of the company then introduces their employees with chainsaws that would cut wood ten times faster than the axe.

Now if the employees use the chainsaw in the same manner as that of axe, then they won’t achieve the desired efficiency. Moreover the chainsaw would also break.

This shows us that just embracing new tools and technology is not enough. You also have to change the method of your working.

Engage employees for a smooth transition

It’s obvious that you’re not the only one who will be affected by this transition. Your employees will be equally concerned about the switch. That’s why it becomes so important for you to address their concerns.

Read More: How does cab booking system benefits corporate employees?

You must explain the reasons as to why you’re going for this new taxi dispatch system. You need to have a proper dialogue with your employees regarding the switch which can instil trust among them. In the dialogue, you must explain the benefits that your company and they as an individual employee would enjoy.

Change is the only constant

You should be more open and accepting towards any kind of change. Switching taxi dispatch system is not the only change that you can go. Technologies, business models, and integration opportunities in taxi industry are going through a rapid change and it’s only wise to keep your taxi business at pace with that.

You should be eager to try different add-ons, ways of working, and marketing methods for your taxi business.


I hope this article might have provided with you some key insights about switching your taxi dispatch system. If you’re also one of those taxi owners who feels restricted due to their current system then consider switching to Yelowsoft’s taxi dispatch system. Yelowsoft is a leading company that proven record in delivering top-rated taxi dispatch solutions to several taxi companies throughout the world.


Mushahid Khatri

Mushahid Khatri is the Chief Executive Officer of Yelowsoft, one of the leading taxi dispatch and on-demand delivery solution providers. He is a visionary leader who believes in imparting his profound knowledge that is leaned on business and entrepreneurship.

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