Trusted by private hire and minicab fleet operators
What Is Private Hire Dispatch Software?
Private hire dispatch software helps operators manage bookings, driver assignment, pricing, customer communication and reporting from one platform, replacing phone-based booking and manual dispatch with a connected operational system. Private hire operators, minicab companies and PHV businesses use it to bring together local rides, pre-booked journeys, airport transfers, corporate accounts and contract work — without switching between disconnected tools.
Why Private Hire Operators Outgrow Manual Dispatch
Phone-Based Booking Processes
Booking by phone alone doesn't scale once volume picks up, especially during peak hours.
Poor Driver Visibility
Without live availability, dispatchers guess instead of assign.
Managing Pre-Booked Journeys
Scheduled and on-demand work compete for the same dispatcher attention.
Corporate and Account Work
Account jobs need different pricing, approvals and billing than everyday rides.
Airport Transfers
Timing-sensitive trips need more coordination than a standard local job.
Fragmented Reporting
Understanding real business performance is hard when data lives in five different places.
Run Your Private Hire Business From One Connected System
01
Booking
Request received
02
Pricing
Fare determined
03
Dispatch
Driver matched
04
Driver
Trip accepted
05
Passenger
Kept informed
06
Trip
Completed
07
Payment / Billing
Recorded
08
Reporting
Performance reviewed
Capture Every Private Hire Booking
Bring different booking sources into one operational workflow — app, website, dispatcher panel and account portal all feed the same dispatch queue, alongside advance and pre-booked journeys.
- App Booking
- Website Booking
- Dispatcher Panel
- Account Portal
Dispatch the Right Driver for Every Journey
Driver availability, location, zones and trip priority feed into assignment — manually where a dispatcher needs control, automatically where speed matters more, and scheduled ahead of time for pre-booked journeys.
- Driver Availability
- Zone-Based Matching
- Manual Override
- Scheduled Dispatch
Manage Your Private Hire Drivers and Vehicles
Drivers, vehicles, availability and assignment stay connected to the jobs they're actually doing, so a dispatcher can see who's free and what they're driving without a separate spreadsheet.
- Driver profiles and availability
- Vehicle assignment
- Driver-to-vehicle relationship
- Performance visibility where supported
DRIVER
M. Osei — Available
VEHICLE
Sedan · Zone 2
STATUS
On Trip — #PH-3298
Manage Different Types of Private Hire Work
One private hire operating platform can support multiple revenue streams and journey types.
Local Pre-Booked Journeys
Everyday private hire trips.
Chauffeur / Executive Travel
Premium transportation where applicable.
Recurring / Scheduled Journeys
Repeat routes that don't need rebuilding each time.
From Booking to Completed Journey
01
Booking Received
Any channel
02
Passenger & Journey Details
Captured
03
Pricing / Fare
Applied
04
Driver Matching
Identified
05
Dispatch
Assigned
06
Driver Accepts
Confirmed
07
Passenger Updates
Notified
08
Pickup
Executed
09
Trip
Completed
10
Payment / Billing
Recorded
11
Reporting
Reviewed
Keep Drivers Connected to Every Journey
What happens after I dispatch a job? Drivers receive trip details, navigate to the pickup, and update trip status through the driver app — so dispatchers aren't chasing status updates by phone.
Job Notifications
Trip Details
Navigation
Status Updates
Pricing, Corporate Accounts, Billing & Reporting — Connected
Beyond dispatch, Yelowsoft supports the commercial and operational layers that keep a private hire business running — pricing, corporate work, billing and performance visibility.
Built for Different Private Hire Businesses
Independent Private Hire Operators
Manage bookings, drivers and dispatch without disconnected systems.
Growing Minicab Companies
Scale operations without relying on manual processes.
Contract Transport Providers
Manage structured recurring or contract work where supported.
Why Private Hire Operators Choose Yelowsoft
One Connected Operational Workflow
Booking → Dispatch → Trip → Billing → Reporting, without gaps between systems.
Multiple Booking Channels
App, web, dispatcher and account portal all feed the same queue.
Flexible Dispatch
Manual and automated dispatch, used where each fits your operation.
Driver & Vehicle Visibility
Manage operational resources centrally, not from a whiteboard.
Multiple Service Types
Support different private hire revenue streams from one platform.
Operational Reporting
Understand business performance without manual spreadsheet work.
Operating in the UK? See how Yelowsoft supports UK private hire dispatch software requirements specifically.
Testimonials
What Operators Say About Yelowsoft
No fluff. Just honest feedback from private hire and minicab businesses that upgraded to the Yelowsoft platform.
Yelowsoft helped us automate the business and grow our customer base — it's made a real difference in how we operate.
Jose Cuzco
IR Taxi
Our Blogs
Insights for Minicab and Private Hire Businesses
Discover proven strategies to grow your fleet, automate dispatch, and reduce chaos. Whether you're new or scaling, we cover the latest in private hire software tips, booking automation, and operations.
Frequently asked questions
Software that helps operators manage bookings, driver assignments, pricing, customer communication and reporting from one centralized platform, reducing manual work and disconnected processes.
Taxi dispatch software describes the core dispatch category broadly. Private hire dispatch software is built around how a private hire, minicab or PHV business actually operates — pre-booked journeys, account work and contract transport alongside on-demand jobs.
Bookings from any channel enter one queue, a driver is matched based on availability and location, the trip is dispatched and tracked, and billing and reporting draw from the completed trip data.
Yes, advance and scheduled bookings are managed alongside live dispatch, with driver assignment happening ahead of pickup time.
Yes, scheduled airport pickups and drop-offs are supported as a booking type within the same operational workflow.
Yes, corporate and account-based work can run through structured accounts with their own pricing, approvals and billing.
Yes, recurring routes and contract-based transport can be managed alongside everyday private hire bookings.
Yes, driver profiles, vehicle assignment and availability are managed centrally and connected to dispatch decisions.
Yes, automated dispatch can assign drivers based on availability, zone and trip priority, with manual override available for dispatcher control.
Yes. UK-specific operational context is covered on the dedicated UK Taxi Dispatch Software page, alongside the private hire business model covered here.
Ready to Run Your Private Hire Business From One Platform?
See how Yelowsoft connects bookings, pricing, dispatch, drivers, vehicles, account work and reporting into one operational workflow.