New York
TLC medallion · FHV base · HVFHS rules · WAV mandate 2025
Chicago
City of Chicago BACP · TNP & taxi licensing
Los Angeles
LADOT taxi franchise · CPUC TNC rules · CCPA
Houston
Houston Reg. Dept · Texas statewide HB 100
Miami
Miami-Dade PTC · Florida tourism demand
Las Vegas
Nevada Taxi Cab Authority · resort corridor rules
+ All 50 States
Configurable per state & municipal authority
Trusted by leading brands
THE HONEST REALITY
American taxi operators are running 2024 businesses on 2004 software.
Legacy dispatch systems weren't built for the app economy. And generic global platforms weren't built for NYC TLC rules, ADA mandates, or a patchwork of 50 different state privacy laws. Most software leaves you fighting with one hand tied behind your back.
01
Every city has different rules.
NYC TLC alone approved twelve rule packages in 2025. Chicago, LA, and Houston each have their own frameworks. Software that treats America as one market is a liability, not a solution.
02
Data privacy is now a minefield.
20 states enforce consumer privacy laws as of 2026. CCPA expanded January 1, 2026. California's DROP platform launches August 2026. Operators using platforms with loose data practices are exposed.
03
Competing with Uber without their tech stack.
Riders compare your booking experience to Uber's. Your drivers compare your app to Lyft's. Generic dispatch software loses on both — passenger app, driver app, and real-time tracking all lag.
WHAT OPERATORS TELL US
"We operate in three cities. The compliance overhead is killing us. Different rules, different reports, different everything."
NYC TLC requires data retention, WAV dispatch reporting, and trip records for FHV bases. Chicago has its own TNP audit requirements. LA operates under LADOT franchise agreements. A system that treats all three the same fails all three.
HOW YELOWSOFT HANDLES IT
One dashboard. Every city's rules. Zero manual crosschecking.
Each operating city is configured as a separate compliance environment. Drivers, fares, dispatch logic, and reporting all inherit the correct framework for their jurisdiction — automatically.
HOW YELOWSOFT HANDLES IT
We don't sell your passengers' data. We don't use it for advertising. Full stop.
Your passenger data is used to run your dispatch. Nothing else. We provide a formal Data Processing Agreement and state-specific privacy addenda for California, Colorado, Virginia, and 17 other states with active privacy laws.
THE LEGAL EXPOSURE OPERATORS UNDERESTIMATE
"Our lawyer told us CCPA applies to us. We have no idea what our dispatch software does with passenger data."
20 states now enforce comprehensive privacy laws. CCPA expanded in January 2026 with mandatory cybersecurity audits and new automated decision-making disclosures. California's DELETE Act goes live August 2026. Operators whose software shares trip data with advertisers or analytics vendors face real exposure — not theoretical risk.
THE COMPETITIVE REALITY
"Our booking app looks like 2015. Uber's looks like 2025. We're losing riders before they even compare price."
Riders make judgments in three seconds. If your app is slow, clunky, or missing features like real-time driver tracking, upfront fare quotes, or in-app payment, they close it and open Uber. The dispatch software problem isn't really a dispatch problem — it's a product experience problem.
HOW YELOWSOFT HANDLES IT
A rider experience that competes. Under your brand.
Your passengers download an app with your name, your logo, your brand colors. The technology underneath is built to match — and beat — the experience riders expect from any modern ride-hailing platform.
HOW YELOWSOFT HANDLES IT
A real person picks up. Every time. Across every US time zone.
Not a bot. Not a ticket. A support specialist who knows your operation — from EST to PST, coast to coast.
THE 3AM CALL NOBODY PICKS UP
"Our dispatch crashed on New Year's Eve. We filed a ticket. A human responded two days later."
Taxi and private hire operations don't stop at 5pm Eastern. Friday night surge, Saturday morning airport runs, holiday weekend volume spikes — your busiest hours are exactly when system failures hurt most. A ticket queue is not a support model for 24/7 transportation.
BUILT FOR THE US MARKET
Nine features that only matter if you actually operate in America.
Not a platform shipped from overseas and relabelled. Features designed for the specific operational and legal reality of running a taxi or private hire business in the United States.
NYC TLC Full Compliance
FHV base rules, medallion taxi dispatch, WAV wheelchair-accessible dispatch, trip record retention per TLC 2-year requirement, and driver licensing status tracking per TLC and NY State DMV.
New York CityADA Wheelchair-Accessible Dispatch
Full ADA-compliant WAV vehicle assignment, accessible booking flow for riders with mobility needs, and reporting tools for paratransit and municipal accessibility contracts. Required in NYC — smart everywhere.
ADA ComplianceUS Airport Management
Dedicated pickup zone management for JFK, LAX, ORD, MIA, LAS, DFW, and all major US airports. Ground transport authority integration, terminal-specific pickup bays, and flight delay tracking.
Airport OperatorsUS Payment Methods
Stripe US, Square, Apple Pay, Google Pay, and cash with receipt. Upfront fare disclosure before booking confirmation. State-mandated fare transparency built into the checkout flow.
PaymentsCorporate Account Billing
Monthly invoiced accounts for Fortune 500 companies, law firms, and government agencies. Cost center codes, per-employee spend limits, Net 30 billing, and W-9-ready vendor documentation.
Corporate TransportMulti-City Reporting Dashboard
One dashboard across all your operating cities. City-specific compliance reports, driver earnings statements, and financial exports formatted per local regulatory requirements — ready for TLC, BACP, LADOT, and others.
Multi-City OperatorsHotel & Convention Concierge Integration
Accept transport bookings from hotel concierge systems and convention center ground transport desks. Major US hotel group integrations — the B2B channel that Uber can't match for pre-arranged service.
HospitalityPhone Dispatch & IVR Booking
Senior passengers, suburban markets, and hospital transport contracts still rely heavily on phone booking. Our IVR integration works with US VoIP and landline providers — phone jobs feed directly into dispatch.
Hybrid OperationsEV Fleet Management
As California ZEV mandates and city-level clean air requirements push fleets toward electric, our routing engine accounts for range, integrates with ChargePoint and Electrify America networks, and manages cold-weather range in northern markets.
Clean FleetUS data privacy law just got significantly harder. We were ready before it did.
20 states enforce consumer privacy laws. CCPA expanded January 1, 2026. Here's exactly how we keep your business protected.
?"CCPA applies to us. Do you sell or share our passenger data with anyone?"
No. We do not sell, share, or use your passenger data for advertising — not to third-party data brokers, not to analytics vendors, not to anyone. Your passenger trip history, payment records, and location data are used exclusively to operate your dispatch. We provide a formal Data Processing Agreement at sign-up that says this explicitly, in plain English.
?"We operate in California and New York. Which state privacy laws apply to us?"
Both — and potentially more. We provide state-specific privacy addenda for California (CCPA/CPRA), New York, Virginia, Colorado, Connecticut, and 15+ states with active consumer privacy laws. We monitor regulatory changes and update our compliance documentation accordingly — without charging you separately for each update.
?"Where is our data hosted? We need it to stay in the US."
All passenger, driver, and financial data is hosted in AWS us-east-1 (Northern Virginia). It does not leave US jurisdiction without your written consent. We can provide a contractual data residency guarantee as part of your agreement. This matters — especially as California's new CCPA regulations expand geolocation data protections effective 2026.
?"What happens if our passengers file a data deletion request under CCPA?"
We handle it within the 45-day CCPA response window. Our system includes a consumer rights portal for deletion, correction, and access requests — compliant with the expanded CCPA 2026 requirements including California's DROP platform obligations. You never need to manually process a privacy request.
CCPA / CPRA Ready
2026 expanded requirements met. Consumer rights workflows, opt-out, and audit compliance.
US Data Residency
AWS us-east-1 (Virginia). Contractual guarantee — data stays in the United States.
PCI-DSS Level 1
Highest payment card data security standard across Stripe, Square, Apple Pay, and cash.
99.9% Uptime SLA
Contractual guarantee with service credits. Redundant US infrastructure, automatic failover.
ONE MORE THING
We built the full ADA and paratransit workflow. Not just a checkbox.
ADA compliance for taxi operators isn't just about having a WAV in the fleet. It's about how that vehicle is dispatched, how the booking is made accessible, how the trip is documented, and how your paratransit contracts are invoiced. We built all of it.
Discovery call to live dispatch in under two weeks.
We've onboarded operators across New York, Chicago, Los Angeles, Miami, and regional markets. Here's exactly what happens.
Discovery call
30 minutes. We learn your city, fleet size, current tools, payment setup, and the three things that frustrate you most right now.
Custom US demo
Live demo built around your city's compliance rules, your vehicle types, your payment methods. Not a generic product tour.
Data migration
We move your driver records, customer database, and booking history. No blank-slate starts. No lost data.
Go live
7–14 days. Your account manager stays available for the first 30 days. You're not handed a help doc and left alone.
Testimonials
What US operators say after switching
Hear from our customers about how Yelowsoft has transformed their taxi businesses and helped them grow.
Okoye Ifeanyi, the CEO of CrabbyRide says he can offer cost-effective rides with the help of Yelowsoft. He is sharing his experience with the team and the software in the video.
Okoye Ifeanyi
Crabby Ride
Our Blogs
Insights for taxi businesses
Discover tips, trends, and strategies to grow your taxi business with our insightful blogs.
Frequently asked questions
Yes. Our NYC configuration handles FHV base rules, trip record retention per TLC's two-year requirement, driver licensing and background check status tracking, WAV dispatch reporting, and the accessible dispatch e-hail requirements that took effect in 2025. We monitor TLC rule packages — they approved twelve in 2025 alone — and update accordingly.
No. One platform handles both, configured correctly for each vehicle class. Medallion taxis operate under different TLC rules than FHV bases — different fare structures, different street hail rights, different reporting. Our system manages both in a single dispatch console with the correct rules applied per vehicle type.
We provide state-specific Data Processing Addenda for California (CCPA/CPRA), Colorado, and every other state with an active consumer privacy law. Consumer rights requests — deletion, access, correction, opt-out — are handled through automated workflows that meet the response timelines of each applicable state law. You don't manually process privacy requests.
Your customers download an app with your company name, your logo, and your brand colors from the App Store and Google Play. There is no YelowSoft branding visible to passengers or drivers at any point. App Store and Google Play submissions are handled by our team as part of your setup — included, not an add-on.
Yes. Paratransit and ADA contract management includes rider accessibility profiles, WAV auto-assignment, per-trip documentation for contract accountability, and batch invoicing formatted for municipal billing requirements. We also support NEMT (non-emergency medical transport) workflows for operators serving Medicaid and insurance-funded trips.
You receive a complete export of all trip records, driver profiles, customer data, and financial history within 5 business days — in CSV and JSON formats. We then securely delete your data and provide written confirmation. No exit fees. Under CCPA your passengers have data rights; we honor those even after you've moved on.
You built something real. Use software that's equally serious.
Book a 30-minute demo with a US specialist who understands TLC rules, state privacy law, ADA mandates, and what it actually takes to compete in your market.